FIELD SUPPORT
REPRESENTATIVES (FSR)
FIELD SUPPORT REPRESENTATIVES (FSR)
AMS FSR: Ensuring Equipment is Operational & Available for Mission Success
- Extensive experience in deploying field support to 60+ countries in Europe, Africa, Asia, and the Middle East.
- Subject Matter Experts are deployed on-site to overcome logistical challenges to provide sustainable solutions.
- Facilitating knowledge transfer and fostering a transition towards operational self-sufficiency.
- Attaining operational success through a combination of quality and cost-effective services.
FIELD SUPPORT REPRESENTATIVES (FSR)
FIELD SUPPORT REPRESENTATIVES: ELEVATING OPERATIONAL SUCCESS
Our Field Support Representatives (FSRs) stand as the front-line experts across multi-domain platforms, dedicated to providing immediate on-site support and unparalleled technical expertise for military equipment in the most demanding and dynamic environments. Our teams integrate with and work side-by-side with armed forces personnel to deliver agile, scalable, and balanced technical support packages, ensuring operational performance and mission ready equipment.
During events of technical adversity, our FSRs quickly diagnose issues and offer immediate and effective solutions. From routine maintenance to complex repairs, they serve as a vital link between military units and equipment manufacturers, ensuring seamless operation, maintenance, and troubleshooting of sophisticated equipment directly in the field of operation. Their pro-active approach, expertise and immediate assistance contribute significantly to operational success.
BENEFITS
The presence of our FSRs isn’t just about technical support – it’s about fortifying operational readiness. Their immediate accessibility, technical proficiency, and personalised support contribute significantly to maintaining critical military assets. By quickly addressing issues on-site, it minimises logistical challenges, streamlines supply chain management, and significantly cuts down on transportation and downtime costs.
- KNOWLEDGE TRANSFER
Equipped with comprehensive knowledge of equipment functionality and maintenance, our FSRs provide in-depth guidance and training to military personnel. This knowledge transfer empowers units to handle routine tasks, perform basic troubleshooting, and conduct front-line maintenance activities independently, enhancing operational self-sufficiency.
- QUALITY
Our approach integrates specialised technical proficiency, digitally enhanced asset oversight, and predictive maintenance strategies within strictly regulated settings to consistently ensure equipment availability and cost-effectiveness, all without sacrificing quality. Our dedication lies in seeking optimal solutions, leveraging technologies, and channelling them for maximum influence.
- COST
Achieving cost-effectiveness through proactive and immediate interventions in resolving technical issues at the frontline. Quickly diagnosing and addressing equipment challenges on-site minimises downtime, which is a critical factor in reducing operational costs. Their rapid response ensures that equipment remains operational, avoiding prolonged disruptions that could incur additional expenses or compromise mission effectiveness.
The ability to rapidly mobilise an FSR unit ensures immediate support, drastically reducing downtime for critical equipment. This agility translates to enhanced operational tempo, allowing for prompt maintenance and repairs directly at the point of need. Rapid deployment fosters increased responsiveness, enabling quick adaptation to evolving threats or operational requirements.
RAPID RESPONSE CAPABILITY
FSR PAST PERFORMANCE
ORDNANCE, 2023
UAE ARMED FORCES, 2019 – 2023
WARRANTY SUPPORT PROGRAM
NAVISTAR DEFENSE, 2022 – 2023
ELECTRONIC WARFARE SYSTEM FSR
ROKE MANOR RESEARCH LTD, 2022
MINISTRY OF NATIONAL DEFENSE ALGERIA, 2018 – 2021
NAVISTAR DEFENSE, 2009-2012
Leveraging extensive experience in MRO, AMS’s FSRs were deployed to Belgium to deliver comprehensive technical support to the US Government Reset Program for M113 Armoured Personnel Carriers (APCs).
AMS deployed technical experts to implement the FOS programme in the UAE for MAXXPRO Mine-Resistant Ambush Protected (MRAP) vehicles. The FSRs provided routine maintenance, complex repairs, system inspections, efficient OEM supply chain support, and specialised operator and maintenance training for the UAE Armed Forces.
As a trusted partner of Navistar Defense, AMS deployed its skilled FSRs in Africa to deliver national warranty support for MAXXPRO MRAP vehicles. Through meticulous inspections, proactive PPM services, and optimal OEM supply chain support, AMS collaborates with Navistar to guarantee client operational readiness and mission effectiveness.
AMS deployed on-site Electronic Warfare System FSRs, readily available across client sites in the Middle East, providing prompt technical assistance, proactive and reactive maintenance, and comprehensive system reviews for optimal equipment performance.
AMS FSR team provided warranty support services across Algeria for the Algerian Military’s fleet of MAXXPRO MRAP vehicles. Support consists of fleet maintenance and repairs, Preventative Maintenance Check Services (PMCS) & Operator New Equipment (OPNET) trainings, and on-site field support during military training exercises throughout the country.
AMS provided Technical Training for Iraqi MOD Personnel on Navistar Defense Vehicles and Equipment together with the Provision of Warranty Support Services.
EXETER
United Kingdom
Email: info@ams.global
DUBAI
United Arab Emirates
Email: info@ams.global
FLORIDA
United States of America
Email: info@ams.global
ISO 9001:2015
Quality Management Services
ISO 14001: 2015
Environmental Management Systems
ISO 45001:2018
Occupational Health & Safety Management System
